Privacy Policy
Privacy Policy - The Basics
Privacy Policy
Effective Date: 26/04/2025
Welcome to Sorellina Clinic Ltd.
Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and mobile app (Sorellina Clinic), in accordance with the UK General Data Protection Regulation (UK GDPR) and App Store requirements.
1. Information We Collect
We may collect and process the following types of information:
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Personal Information: such as your name, email address, phone number, date of birth, and appointment history when you create an account or book a service.
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Payment Information: securely collected through trusted third-party payment processors.
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Technical Data: including IP address, device type, browser type, app usage, and diagnostic data.
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Location Data: if you allow location access for enhanced app features.
2. How We Use Your Information
We use your information to:
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Provide, operate, and maintain our services.
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Manage your bookings and deliver treatments.
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Improve and personalise your experience.
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Send important notifications, updates, or promotional offers (you can opt out at any time)
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Ensure security and prevent fraud.
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Comply with legal obligations.
3. Sharing Your Information
We do not sell your personal data.
We may share information with:
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Trusted service providers (e.g., payment processors, booking systems) strictly for operational purposes
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Regulatory authorities if legally required
4. Data Security
We implement appropriate technical and organisational security measures to
Protect your data.
Despite our efforts, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
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Access the personal data we hold about you.
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Request correction of inaccurate or incomplete data
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Request deletion of your personal data (“Right to be forgotten”)
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Object to or restrict the processing of your data
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Withdraw consent at any time (where processing is based on consent)
You can exercise your rights by contacting us at support@sorellinaclinic.com.
6. Cookies
We use cookies and similar technologies to improve your experience.
You can manage your cookie preferences through your browser settings.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
We encourage you to review it regularly. Changes are effective when posted on this page.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us by email or phone.
Sorellina Clinic Ltd
Email: support@sorellinaclinic.com
Address: 211 Shirland Road
London
W9 3JP
Phone: 02081377177
Legal Disclaimer
Effective Date: 26/04/2025
The information provided by Sorellina Clinic Ltd on our website, mobile app (Sorellina Clinic), and associated platforms is for general informational purposes only.
All information is provided in good faith; however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information.
Professional Advice.
Our website and app are not intended to provide medical advice, diagnosis, or treatment.
Any content related to beauty, aesthetic treatments, skincare, or haircare is for informational purposes only and does not substitute professional consultation. Always seek advice from a qualified professional regarding any medical or aesthetic concerns.
Limitation of Liability
Under no circumstance shall Sorellina Clinic Ltd, its employees, affiliates, or agents be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of, or the inability to use, the services, information, or materials on our website and app.
External Links Disclaimer
Our website and app may contain links to third-party websites or services that are not owned or controlled by Sorellina Clinic Ltd.
We are not responsible for the content, policies, or practices of any third-party websites or services.
Testimonials and Reviews
Testimonials and reviews appearing on our website and app are individual experiences and opinions. They are not intended to guarantee that any user will achieve the same results.
Changes to This Disclaimer
We reserve the right to amend this Legal Disclaimer at any time without notice.
By continuing to use our website and app, you agree to be bound by the current version of this Disclaimer.
Contact Us
If you have any questions about this Legal Disclaimer, please get in touch with us at:
Sorellina Clinic Ltd